MADE IN THE UKTerms and Conditions
About Us
Worldwide Tack Limited are completely dedicated to your total satisfaction.
All our products are made from the finest quality materials. If you have any suggestions or comments please email us using the link on the store page, alternatively you can call or write to us.
Our contact details for writen correspondence:
Worldwide Tack Ltd
Lower Honeys Green Farm
Lewes Road
Framfield
Uckfield
East Sussex
TN22 5RE
United Kingdom
Phone: 01825 841 303
Email: info@equineman.com
VAT Registration Number 885 8554 58 GB
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. Only when your order has been despatched, has your order been accepted, unless we have previously informed you that we do not accept your order or you have cancelled it. Your order may not be accepted if the item is unavailable, if your payment is not authorised, if we have reason to believe the transaction is fraudulent or suspicious or a product is priced or described incorrectly. Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this and your options as soon as possible. You will not be charged if goods are unavailable.
Price
All prices are quoted in UK pounds sterling and goods are sold under English Law. Whilst we endeavour to provide accurate prices and descriptions, errors may occur. If we discover an error in the price or description of the goods you have ordered we will notify you and give you the option of reconfirming or cancelling your order. All purchases within the UK are inclusive of VAT @ 20.00%. Anything outside of the UK is excempt from UK VAT. All duties and or Taxes are responsibility of the purchaser.
Payment
We accept credit/debit card payment via SagePay or PayPal from Visa, Amex, Mastercard, Maestro (UK issued only), Delta, Solo and Electron. Payments are made in pounds sterling, exchange rates shown on our Currency Converter, located in the website, are intended for guidance only and conversions are made at our credit card processing bank’s prevailing rate at the time the payment is taken from your card. We also accept payment by cleared cheque. For bank transfer, please contact us for details. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, post or over the internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We will aim to deliver you’re order on time. However delays may occur due to covid-19 especially outside of the United Kingdom.
Orders will be dispatched via Parcel Force 24 or Royal mail depending on order size to the United Kingdom.
Where goods are returned to us as undelivered by the courier company or postal service, and we agree to re-send them to you, you will be charged the additional postage costs. We are not held liable for orders that are undelivered or returned to us.
In the event of re-delivery (England, Wales & Scottish Lowlands only) If the courier company is unable to deliver your order and you do not contact them with a convenient time for re-delivery a £15.00 re-delivery charge will be incurred.
Delivery Schedule
Goods purchased by credit card are normally despatched within 72 hours, subject to availability. Delivery charges are extra and are provided to the user during the ordering process. We will endeavour to use the most convenient and economic way to despatch your order. However, large or heavy orders will be quoted before despatch. Delivery will be made to the designated address and when delivered by a courier will require a signature by an adult over the age of 18. Once goods have been delivered to you or your nominated recipient, Worldwide Tack Limited will not be liable for their subsequent loss or destruction. Every effort is made to deliver your goods within the estimated time scales. From time to time delays may occur. We will not be held liable for any failed or late deliveries.
For international deliveries we would generally use airmail for smaller items and a courier service for larger items – we will calculate the delivery charge according to package weights and dimensions and destination and advise you by email of the costs prior to processing your order. Please note that customers living outside the United Kingdom may incur local taxes and import duties that may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website. Our credit card processing bank carries out rigorous checks on all credit and debit card transactions. Should we feel that an order is suspicious or where the details provided do not match the details held by the card-issuing bank, we reserve the right to refuse it.
Guarantee
We guarantee your satisfaction. All of our products are made from the finest quality materials.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01825 841 303 (International +44 01825 841 303) or fax us on 01825 840005 or write to us at Worldwide Tack Ltd
Lower Honeys Green Farm
Lewes Road
Framfield
Uckfield
East Sussex
TN22 5RE
England
Privacy Policy
Worldwide Tack Limited do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools/Internet Options/Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: A. Take and fulfil customer orders. B. Administer and enhance the site and service. C. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Returns Do’s and Don’ts – All Countries
Returns authorisation must be obtained by Worldwide Tack before goods are returned for any reason whatsoever to identify a genuine fault before a refund will be given.
You may return goods by mail to the returns address below within 28 days from the purchase date. All items must be in original packaging and must not be used. Worldwide Tack holds the right to refuse returns if this criteria is not met. Goods must be sent back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for goods being lost or damaged before it arrives to us.
A 10% re-stocking charge will be applied to returned items that are not faulty.
Please include original paper work with the goods, a copy of your internet invoice, your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.
Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account.
If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.
Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Goods that have been custom or bespoke made-to-order specially for a customer’s requirements will not be accepted for return.
Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.
If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).
Notice of cancellation and returns should be sent to:
Worldwide Tack Ltd
Lower Honeys Green Farm
Lewes Road
Uckfield
East Sussex
TN22 5RE
Returns authorisation must be obtained by Worldwide Tack before goods are returned for any reason whatsoever to identify a genuine fault before a refund will be given.
All products returned under complaint must be clean and dry (Health & Safety Act). A copy of the sales invoice must be included. We will replace any defective item with an identical one whenever possible. If the item you bought is obsolete or non-replaceable you will be offered an exchange option or a refund. In order to keep costs down for all customers we will not refund postage costs unless the products are found to be faulty. Where possible, the original packaging should be used, small items must be securely packed. Worldwide Tack Limited is not responsible for returned goods lost or damaged in transit and reserves the right to charge a nominal fee for returned goods damaged due to improper packing on return.
Please note that the below items cannot be returned or exchanged unless faulty:
Made to Measure Items
Items made in personalised colours (not as picture)
Special order items including Specialist Bits and Specialist Leatherwork
Bomber Blue bits. These are easily marked and cannot be excepted for return
If you are returning items from outside the UK, please mark clearly on the packaging and the Customs Declaration that you are returning the goods to the retailer/manufacturer. This should normally help to ensure further Customs charges are not incurred. Any Customs charges and/or Postal charges incurred through a failure to follow the above returns procedure and/or providing adequate postage will be deducted from your refund.
These Terms & Conditions do not affect your Statutory Rights.
These Terms & Conditions can only be varied by the owners of Worldwide Tack Ltd.
Disclaimer
Worldwide Tack Limited provides this website on an “as is” basis and makes no representations or warranties whatsoever with respect to it or its contents and disclaims all such representations and warranties to the fullest extent permitted at law. Worldwide Tack Limited, its employees or any other representative will not accept liability for damages of any kind arising out of or in connection with the use of this website. This is a comprehensive limitation that applies to all damages of any kind including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
